GRIEVENACE & REFUNDS

Last Updated: 7/31/26
 

Purpose and Commitment
This policy outlines our process for receiving, reviewing, documenting, and resolving grievances and refunds in a clear, timely, ethical, and fair manner. Our goal is to remain open and equitable to all parties involved.

Roles
The responsibility for creating and maintaining inclusive, non-discriminatory continuing education content rests with the Continuing Education (CE) Director, Simona Badger, LCSW regularly monitors and assesses program materials to ensure compliance with ethical, legal, and ASWB ACE standards.

All grievances are reviewed and resolved collaboratively by the CE Director, Simona Badger, LCSW, and the Social Work Consultant Racquel Jones, LCSW. The Social Work Consultant is involved in the grievance review and resolution process to reduce the potential for bias, provide additional professional perspective, and strengthen decision-making regarding complaints or disputes.

How to Submit a Grievance
Participants who wish to submit a grievance must do so in writing via email.

Grievances should be sent to:

S. Badger Empowerment and Consulting Services, LLC.
Email: sbadger@sbempowerment.org

Please include “Grievance” in the subject line of the email.

Feedback provided through course evaluation forms is not considered a grievance and will be used solely for quality improvement purposes.

Acknowledgment of Receipt
Participants who submit a grievance will receive an acknowledgment email within five (5) business days confirming receipt of the grievance.

Grievance Review and Documentation Process
When a grievance is submitted, the CE Director (Simona Badger, LCSW), in consultation with the Social

Work Consultant (Racquel Jones, LCSW), will:

• Document all grievance reports

• Maintain a record of all actions taken to address the grievance

• Review grievances whether they are submitted to S. Badger Empowerment and Consulting Services, LLC, ASWB, or another entity.

A record of each complaint and its resolution will be retained for a minimum of seven (7) years.

Use of Grievance Information
Grievance information and resolutions will be shared internally and used by S. Badger Empowerment and Consulting Services, LLC, to improve future courses, content development, and administrative processes.

Complaints About Course

When a complaint is received regarding course content, speakers, or facilities, it will be treated as constructive feedback.

When appropriate, to S. Badger Empowerment and Consulting Services, LLC may:

• Make edits or updates to course materials

• Discuss feedback with speakers

• Make changes to facilities or technology used

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If additional clarification or investigation is needed, a representative of S. Badger Empowerment and Consulting Services, LLC may contact the individual who submitted the grievance to better understand the concern and work collaboratively toward a resolution.

Refund Requests
In general, refund requests for continuing education offered through the S. Badger Empowerment and Consulting Services, LLC are not provided. Any exceptions will be considered on a case-by-case basis.
 

Nonreceipt of Certificates and Miscellaneous Occurrences
S. Badger Empowerment and Consulting Services, LLC will make every effort to issue certificates of completion within 12-24 hours of course completion.

S. Badger Empowerment and Consulting Services, LLC via email at sbadger@sbempowerment.org. A certificate of completion will be issued within 30 days of receiving the request.